Delete your account
You can delete your Bate Bola account whenever you want, with no reason given. There are two ways to do it: inside the app, with immediate effect, or by email if you have already uninstalled it.
In the app (immediate)
Go to Profile › Account and privacy › Delete my account and confirm. The action is final and needs nothing from us: the deletion happens right away.
If you have already uninstalled the app
Write to privacidade@batebola.pt from the account's email address — that is how we confirm the account is yours. Ask for deletion and we handle the rest. The GDPR gives us one month to reply; in practice it is a good deal faster.
What is deleted
- Your photos and videos.
- The messages you sent and your presence in conversations.
- Your posts, comments and reactions on the wall.
- Your practice sessions, match journal and progress.
- Your alerts, favourites and the devices where you received notifications.
- Your club memberships and any administrator roles.
- Your profile: name, email, photo, bio, date of birth, availability and preferred sports.
What stays, and why
- Results of tournaments you have already played, but anonymised: your name disappears and you appear only as “Player”. Deleting them would wreck the draws and standings of the other players, who are entitled to their own history too. If you never played a tournament, nothing stays: the account is removed entirely.
- Payment records (court bookings, tournament entries, membership fees). Portuguese tax law requires us to keep them, even after the account is gone. They are no longer tied to your name. We never held your card details — those stay with Stripe.
After deletion
The account and its content cannot be recovered. You may create a new account at any time with the same email address — but it starts from scratch, with no history and no clubs.